Agentforce

From Reactive to Autonomous: Salesforce's Strategic Pivot to Agentic AI in Customer 360

Salesforce's 2025 integration of Einstein AI and the new Agentforce platform into Customer 360 marks a definitive shift in the CRM sector, moving from static data management to proactive, autonomous customer engagement.

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From CRM to 'Agentic Enterprise': How Salesforce Einstein Flow is Rewriting Business Automation

With the rollout of the Winter '26 release and the maturity of the Agentforce vision, Salesforce has fundamentally shifted the CRM landscape. This analysis explores how Einstein Flow's natural language automation is reducing technical debt and enabli...

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Salesforce doubles down on 'Agentic AI' with reported $1.5 billion acquisition of Qualified

The CRM giant moves to automate the top of the sales funnel, integrating Qualified's pipeline generation tools directly into its Agentforce platform.

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