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Chatbot Backlash

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The Automation Trap: Why Forbes and Industry Experts Are Sounding the Alarm on AI Customer Service

16 Dec 2025 · 3 min read

The Automation Trap: Why Forbes and Industry Experts Are Sounding the Alarm on AI Customer Service

A converging wave of data from 2024 and 2025 indicates that the rush to replace human support with AI is backfiring, driving valuable customers to competitors.

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