Business Strategy

Modern Full-Stack Developer: Beyond Code to Business Impact

Explore the evolved role of the modern full-stack developer, mastering business context, AI orchestration, and execution for career future-proofing. Learn actionable strategies now!

Read more

Beyond Billable Hours: A 25-Year Veteran's Roadmap for the Future of IT Services

After 25 years in the industry, I'm arguing that the traditional IT services model is obsolete. Pressures from cloud, AI, and the demand for business outcomes require a fundamental transformation from reactive service provider to proactive, value-bas...

Read more

The Automation Trap: Why Forbes and Industry Experts Are Sounding the Alarm on AI Customer Service

A converging wave of data from 2024 and 2025 indicates that the rush to replace human support with AI is backfiring, driving valuable customers to competitors.

Read more